Our Commitment to Satisfaction:

Haat India accepts returns for eligible products if you have received a damaged, defective, or incorrect item, or if you are not entirely satisfied with your product, provided it meets all the conditions outlined below.

Return Window:

You have 7 (seven) days from the date of delivery to initiate a return for an eligible item.

Conditions for Eligible Return:

• The item must be unused, unworn, unwashed, and in its original pristine condition.
• The item must be returned in its original packaging, with all original tags, labels, and any accompanying documentation or accessories intact and undamaged.
• The product must be in a saleable condition.

Non-Returnable Items:

The following items are generally not eligible for return or exchange, unless found to be defective, damaged upon arrival, or incorrectly supplied:

• Custom-made, personalized, or made-to-order items.
• Items marked as “Sale,” “Final Sale,” “Clearance,” or “Non-Returnable” on the product page at the time of purchase.
• Bundle Products: If you purchased products as part of a promotional bundle, the entire bundle must be returned. Partial returns of items from a bundle will not be accepted.

Return Shipping Costs:

For eligible returns that are initiated and processed according to our approved procedure (e.g., for damaged, defective, or incorrect items, or for general returns meeting all conditions), Haat India will cover the cost of return shipping. We will provide you with instructions (and a pre-paid shipping label where applicable) on how to return the item once your return request is approved.

How to Initiate a Return:

1. Log in to your account on our website www.haatindia.in and navigate to your order history to submit a return request.
2. Alternatively, email us at customer.service@haatindia.in within 7 days of receiving your order. Please include:
   • Your Order Number.
   • A clear reason for the return (e.g., damaged, defective, incorrect item, not satisfied, size issue, etc.).
   • Clear photographs or a short, clear unboxing video of the item if it is damaged, defective, or incorrect.
     An unboxing video (from the moment the outer package is opened) is mandatory as proof for claims of damage during transit or receipt of incorrect/defective items.
     This helps us resolve your issue quickly.
3. Our customer service team will review your request (usually within 1-2 business days).
   If your return is approved, we will provide you with detailed return shipping instructions.
   Please do not ship items back before receiving these instructions.

Exchange Process:

If you wish to exchange an item for a different size, color, or product, we recommend initiating a return for the original item as per the policy outlined above. Once the return is processed and you receive your refund or store credit, you can then place a new order for the desired item. New orders are subject to product availability at the time of purchase.