2. User Accounts:

• Account Creation: You may browse the Site without creating an account. However, to access certain features, such as saving order history or a more personalized shopping experience, you may choose to create an account. You also have the option to checkout as a guest.
• Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. Haat India will not be liable for any loss or damage arising from your failure to protect your credentials.
• Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store and to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

3. Product Information & Sales:

• Product Descriptions: We strive to be as accurate as possible in our product descriptions, images, and specifications. However, many of our products are handmade by artisans. You acknowledge and agree that such handmade items are unique and may have slight variations in color, size, texture, patterns, and finish. These variations are not defects but are inherent characteristics of handmade products and contribute to their unique charm and value.
• Pricing and Availability: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue a product or service without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of a product or service.
• Errors, Inaccuracies, and Omissions: Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
• Order Cancellation (by Haat India): In the event that an item is mispriced, becomes unavailable after an order is placed, or if an order needs to be cancelled for any other reason at our discretion, we will notify you and process a full refund to your original method of payment.

4. Ordering Process & Payment:

• Order Placement: Orders can be placed through our Site. By placing an order, you are making an offer to purchase products subject to these Terms.
• Order Confirmation: After you place an order and your payment is successfully processed, you will receive an order confirmation via email and/or SMS. This confirmation does not signify our final acceptance of your order but confirms that we have received it. We will communicate further updates regarding your order status, including dispatch information.
• Right to Refuse or Cancel Orders: We reserve the right to refuse or cancel any order for any reason, including but not limited to: suspected fraud, unauthorized or illegal activity, orders appearing to be placed by dealers, resellers, or distributors (if not authorized by us), product unavailability, errors in product or pricing information, or other breaches of these Terms.
• Payment Methods: We accept various payment methods as indicated at checkout, including credit cards, debit cards, net banking, UPI, and selected digital wallets. All payments are processed through secure third-party payment gateways.
• Payment Processing: You agree that Haat India may charge your payment method for any products purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your account. You are responsible for the timely payment of all fees and for providing Haat India with a valid payment method for payment of all fees.

5. Shipping & Delivery:

All shipping and delivery of products purchased from Haat India are subject to our Shipping Policy, which is incorporated into these Terms by reference. Please review our Shipping Policy at www.haatindia.in/shipping-policy for detailed information on shipping methods, costs, timelines, and other related terms.

6. Intellectual Property Rights:

• Ownership: All content included on or comprising the Site, including but not limited to information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (collectively “Content”) is the property of Haat India or its content suppliers and is protected by copyright, trademark, patent, or other proprietary rights. These rights are valid and protected in all forms, media, and technologies existing now or hereinafter developed.
• Haat India Content: All Content is copyrighted as a collective work under Indian copyright laws, and Haat India owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content.
• Restrictions on Use: You may not copy, scrape, reproduce, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from, or in any way exploit any of the Content, in whole or in part, without our express prior written permission.

7. User-Generated Content:

• Reviews and Submissions: If you post reviews, comments, photos, suggestions, ideas, or other content on the Site or submit them to us (collectively, “User-Generated Content”), you grant Haat India a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such User-Generated Content throughout the world in any media.
• Your Responsibility: You represent and warrant that you own or otherwise control all of the rights to the User-Generated Content that you post; that the content is accurate; that use of the content you supply does not violate these Terms and will not cause injury to any person or entity; and that you will indemnify Haat India for all claims resulting from content you supply.
• Monitoring: Haat India has the right but not the obligation to monitor, edit, or remove any User-Generated Content. Haat India takes no responsibility and assumes no liability for any User-Generated Content posted by you or any third party.

8. User Conduct & Prohibited Uses:

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Site. Prohibited behavior includes:

• Using the Site for any illegal purpose or in violation of any local, state, national, or international law.
• Transmitting any material that is abusive, harassing, defamatory, vulgar, obscene, fraudulent, libelous, or otherwise objectionable.
• Introducing viruses, worms, trojan horses, or other malicious or technologically harmful software.
• Attempting to gain unauthorized access to any portion or feature of the Site, other accounts, computer systems, or networks connected to the Site, through hacking, password mining, or any other illegitimate means.
• Collecting or harvesting any personally identifiable information, including account names, from the Site.
• Using the Site for any unauthorized commercial solicitation or purpose.
• Infringing upon or violating our intellectual property rights or the intellectual property rights of others.
• Interfering with or disrupting the integrity or performance of the Site or the data contained therein.

9. Third-Party Links:

Our Site may contain links to third-party websites or services that are not owned or controlled by Haat India (e.g., artisan partners, social media platforms, payment gateways). Haat India has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Haat India shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

10. Disclaimer of Warranties:

Haat India provides this website and all the information, content, materials, products (including software), and services made available through it on an “as is” and “as available” basis, unless specifically stated otherwise in writing. We do not make any warranties or representations regarding the operation of the site or the accuracy, reliability, or completeness of the information, content, materials, products, or services offered through the site. Your use of the site is entirely at your own risk. To the fullest extent permitted by law, Haat India disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Furthermore, we do not guarantee that the site, our servers, or any communications sent from Haat India will be free of viruses or other harmful components.

11. Limitation of Liability:

To the maximum extent allowed by law, Haat India shall not be liable for any damages of any kind arising from your use of the website or from any information, content, materials, products, or services provided through the site. This includes, without limitation, direct, indirect, incidental, punitive, and consequential damages. In any event, if Haat India is found liable for any loss or damage, our total liability to you shall not exceed the amount you paid for the specific product or service related to the claim. If the claim is not related to any purchase, our total liability shall be limited to one hundred Indian Rupees (INR 150). These limitations apply regardless of the nature of the claim, whether it is based on contract, negligence, strict liability, or any other legal theory.

12. Indemnification:

You agree to indemnify, defend, and hold harmless Haat India, its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the Site from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms by you, any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Site using your account, or your violation of any law or the rights of a third party.

13. Termination:

• By Haat India: We may terminate or suspend your account and bar access to the Site immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of these Terms, requests by law enforcement or other government agencies, discontinuance or material modification of the Services, unexpected technical issues or security problems, or engagement in fraudulent or illegal activities.
• By You: You may terminate your account by discontinuing use of the Site or by contacting us to request account deletion.
• Effect of Termination: Upon termination, your right to use the Site will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Governing Law & Dispute Resolution:

• Governing Law: These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India. You agree that any legal action or proceeding between Haat India and you for any purpose concerning these Terms or the parties’ obligations hereunder shall be brought exclusively in a competent court of jurisdiction situated in Kolkata, West Bengal, India.
• Dispute Resolution: We are committed to resolving disputes amicably. We encourage you to contact our customer support team first if you have a concern or dispute. You and Haat India agree to attempt to resolve any dispute through informal negotiation within thirty (30) days from the date the notice of dispute is sent by one party to the other. If the dispute cannot be resolved through informal negotiation, both parties agree that such disputes shall be referred to and finally resolved by binding arbitration in Kolkata, West Bengal, in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties, or, failing mutual agreement, as appointed according to the said Act. The language of the arbitration shall be English. The arbitral award shall be final and binding on the parties.

15. Changes to Terms & Conditions:

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. We will endeavor to notify registered users of significant changes via email. Your continued use of or access to our Site or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

16. Severability:

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

17. Entire Agreement:

These Terms and any policies or operating rules posted by us on this Site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

18. Contact Information:

If you have any questions about these Terms & Conditions, please contact us at:
Haat India Email: customer.service@haatindia.in
Mobile: +91 9147709951 
Address: 3rd floor, 75C, Park St, Park Street area, Kolkata, West Bengal 700016.
For more ways to contact us, please visit: www.haatindia.in/contact-us